Homewood Suites (March 30th)

Being at Homewood Suites, i learned a lot about the different aspects of the hotel, and seen the differences from the other hotels that our class has been too. The first thing we did was go into one of there meeting rooms. Our class got to meet Erin Davenport, the sales coordinator and Chip, the guest service manager. The Homewood Suites is a chain hotel, there brand being the Hilton. Its a hotel that is "designed to make the guests feel home away from home." This is a hotel for people that usually stay a month or longer. It consists of 133 suites, three larger suites, and four two bedroom suites. For example, like families that lose their home to a fire, or peoples homes that were destroyed in the ice storm, or for any other reason. Its in the three diamond range and that's because they don't have all the amenities that a hotel would usually offer. They don't have room service or bell men. They don't really have housekeeping either, except for when the guest wants it. They get a breakfast and a dinner everyday, included in the stay price. The hotel is nice and the rooms are comfortable. Erin and Chip treated us with respect and were friendly, that's two things that I noticed were different between the Marriott staff and this Homewood suites staff. The main thing that our class learned was the the Homewood Suites uses OPOG which is outrageously pleasing our guests. That was important because that's home they keep there guests coming back. Mostly how they get there guests is word of mouth because the guests always enjoy there stay and tell people about it. Lewis The Duck is there symbol because he fly's away and always comes back. Lewis The Duck is books that are written about the Homewood Suites that is here in NY and how he goes to the Homewood Suites in Canada with his family.