Crowne Plaza (April 21st)

My impression of the Crowne Plaza was that it was very nice, and seemed like it was for upper class guests. When we first got there we went into a meeting room. During this time we got to meet Todd, the General Manager, Kristen from reservations, Paul Thomas, the Director of Guest Services, Trudy Hinkle, the Director of HR and Security and Garry from engineering. Before we sat down and got to talking about the hotel, they had provided cookies, brownies, and sodas for us, so we each got a little something to snack on. While in the conference room Todd started off with telling us about his job title and the hotel. He told us that he started off in the kitchen because he had never went to college. He became General Manager in 1968 because of his hard work and dedication to the hotel. He has traveled all around the world with many different hotel businesses and he loves the industry. Kristen then talked a little about her self and what she does at work. She takes reservations the way that they have always been taking "the old fashion way." Depending on the season is what depends on how many phone calls she gets per day. Seeing how they are in there peak season, just yesterday during the mid afternoon, Kristen had already had 21 phone calls. It can get pretty busy but she loves her job. During our tour, we got shown the security room, the boiler room, the pool and hot tub, the garbage room and the banquet rooms. I didn't really care to much about seeing all that, i would have preferred to see guest rooms, and the hotel in general. I did like that the staff was much nicer and excepting of us wanting to learn the business. The advice that Trudy gave our group was to always work your hardest and never give up. The Crowne Plaza is the only hotel she has ever worked at and she loves it. The Crowne Plaza has 390 rooms all together, six of them are suites. They also have five vans for travel access to the airport and train stations, and sometimes around town. I learned a lot from today, and would like to go back again to see many other departments of the hotel.