Room Service (February 10th)

February 10Th, i continued my internship at the Albany Marriott. Today i was in room service with my mentor Joel. When i was first got there, i went with him up to rooms on all the floors to pick up the trays from the morning, because that's when he was busy. When we went back downstairs we cleaned up the trays. Seeing how the hotel or the food and beverage departments weren't that busy, i got to ask Joel a few questions. Today i learned that Dan was the department manager in this department and that the division manager is Debby. I also learned that Joel feels comfortable doing his job and that most of the time he gets treated with respect. His biggest thing to do is always treating the guests with respect, having a smile on his face and interacting with the staff and guests. He feels that his manager is reliable and hopes to someday get that far. He says for him to get that far he has to keep doing what he is doing. By doing what he is doing, that would be to continue working hard, doing extra work for his job, going out of his way if he has to, doing whatever it takes, being respectful, and learning from his mistakes. As in any job you have to be reliable and know that any guests is always right and Joel also feels that he does that too. Today was an easy day, and i was glad to get to learn a few different things about Joel and his department.