Market Server (January 20th)

On January 20Th i went back to the Marriott. Today i was in Market Server. I was glad to be in something else other then food prep. The last time i was in this department it was too busy and the servers were running around like crazy and didn't have time for us in the department at the time. I was with Mary Anne. She let me read the some of the important things in the book that i would need to know. Then she got a few customers so she let me shadow her. After a couple minutes i was bringing the customers water to them and food. I went out every couple minutes with Marry Anne to ask how there food was. I learned that they have a two minute rule, where when they serve the food it is two bites, two minutes. I got to help her on the computer with writing up the orders. I learned that that goes right back to the kitchen so she doesn't personally have to tell someone what to cook. I also learned how to print the receipts, and i got to give the checks to the customers. Marry Anne taught me that when they are using a credit card that they should explain to the customers what receipt to sign. Also, offer them the opportunity to take the receipt if they need it. When one table was done, we would go and pick up what was left and bring it back to the kitchen to get cleaned. I liked doing this with Marry Anne because she was able to walk me through each step, and show me how to serve the customers the correct way and her way. What i thought was the hardest part, was keeping the customers satisfied and always trying to have a smile on your face while talking to them at the same time. She has been there for many years and enjoys it. If i were to advance in this department or take on more responsibilities i would know how to find everything and be prepared for customers.