Albany Marriott (May 12th, 2009)

Finally back at the Marriott after a couple months. This was different we got to be introduced to "Spirit Week" for the employees. Debra was our mentor, and this Tuesday was her day to contribute to spirit week. She is the director of food and beverage. What she did with her employees was have an educational day. The day before the employees got to play tug-a-war and have relay races. They have spirit week just to show the employees that they are appreciated. The basic for today was, I use telephone etiquette. They follow this daily basics by the day of the month. Its there for the employees to make the service better for the guests. The role all the different departments of the Albany Marriott are too, make a difference and make sure guests enjoy their stay. CARE on the spirit basic cards means, commitment, act in the moment, personal touch, and extra mile. The reason we learned about the basic cards meaning today was that we could be apart of spirit week and the Marriott's mission. There mission is to win in service by proactively offering the most valuable assistance, information and support in a uniquely warm and caring manner. Today by having this experience i discovered that the department managers go above and beyond for their associates. I learned that what you do for someone always has an impact on the guest. I really liked knowing about the different activities that the associates of the hotel are doing this week, and i also enjoyed the pickle movie, it had humor. For the rest of the week, the hotel is having a bake sale, traditional meals where the employees bring in a special recipe that is apart of there family, and also a barbecue which goes with the guest satisfaction awards.