Market Server (October 28th)

Back at the Marriott again, i got to work in the market area of the hotel. I was with a classmate Anthony and we had fun. When we first got there the hostess, Melissa brought us to the back where the servers prepare for meals and customers. When we first went back we kind of felt like we were in the way and be pushed to the side, because there wasn't anything for us to do because the servers were busy. They were preparing for a group of 30 and on top of that had the other customers/guests to serve also. I observed a lot today and my opinion is i don't think i would have the patience for that part of the hotel. All the staff seemed like they were rushing and not taking there time because they were trying to get things done, to me that just makes things get more messed up. Servers were doing sections of the restaurant that wasn't theres and other servers were getting frustrated. The staff were swearing and you could tell that they were getting aggravated with the way things were going. The one thing that i did observer though that is important, is that when the staff was serving the food to their guests they managed to have a smile on there face and be polite. Before the group of people came in, i got to help put ice in the cups that were already set up on the tables with Maryanne. After the whole meal was done, me and Anothey went around with Ayoub Saliman who is a DRA in that part of the restaurant and helped him pick and clean the tables up. We learned that Ayoub is from Egypt and he came to America to better his children's education and life. Then we got to set up the glasses for the next time. i did enjoy being apart of the market server for the day, because it showed me what the staff and business is like on a busy day for the hotel. At the end everything was successful. A couple means got messed up, but you can tell that the staff cares because they were trying to hurry and make things go quicker so that the guests food would be hot.